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Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We accept returns only for items inconsistent with the purchase order. Apparel shipped with false sizing option can be returned. We also accept defective items covered by the manufacturer's warrant.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at or chat button below and send your item to: QBig Mall 2nd Floor No. UG 9-12, Tangerang, Banten, 15331, Indonesia.

We only refund items if they are defective, damaged or inconsistent with the purchase order. If you need to refund an item, send us an email at or chat button below and send your item to: QBig Mall 2nd Floor No. UG 9-12, Tangerang, Banten, 15331, Indonesia. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at or chat button below.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Items purchased for gift can not be returned by either the gift giver or the gift receive unless the item is defective or inconsistent with the purchase order.

To return your product, you should mail your product to: QBig Mall 2nd Floor No. UG 9-12, Tangerang, Banten, 15331, Indonesia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rp 1.000.000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at, chat button below or by mail using the details provided below:

QBig Mall 2nd Floor No. UG 9-12, Tangerang, Banten, 15331, Indonesia